Effective date: 2 May 2026 Last updated: 2 May 2026
1. About this policy
CallCover ("we", "us", "our") is operated by Vyas Mukkati, ABN 72 686 748 054, trading as CallCover ("CallCover"). This Privacy Policy explains how we collect, use, store and disclose personal information when you use the CallCover service or visit our website at callcover.tech.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We have written this policy in plain English. If anything is unclear, get in touch through our Contact page.
2. Who we are
CallCover provides an AI-powered receptionist service to Australian trade businesses ("Customers"). When a member of the public calls a Customer's business and the call is forwarded to our service, our AI receptionist ("Maya") answers, captures the job details, and notifies our Customer.
In this arrangement:
- Our Customer (the trade business) is the data controller for the personal information of their callers.
- CallCover is the data processor — we handle that information on our Customer's behalf, in line with our Terms of Service and this Privacy Policy.
3. Personal information we collect
From callers (members of the public who call our Customers)
When a caller is connected to our AI receptionist, we may collect:
- Phone number (caller ID, automatically captured)
- Name (if shared during the call)
- Email address (if shared during the call)
- Address or suburb (if shared during the call)
- Audio recording of the call
- Text transcription of the call
- Job details the caller provides (e.g., type of work, urgency, property type)
From our Customers (the trade businesses)
When a trade business signs up for CallCover, we collect:
- Name, mobile number, email, business name
- ABN and business address
- Trade type, service area, operating hours
- Payment information (handled via our payment processor — see Section 5)
- Any preferences or scripting instructions for their AI receptionist
From visitors to callcover.tech
If you visit our website, we may collect:
- Your IP address and approximate location
- Browser type and device information
- Pages visited and time spent
- Referral source (e.g., the ad you clicked)
- Information you submit through forms or by clicking a "Call our AI" button
4. How we collect personal information
We collect information:
- Directly from you — when you call our service, sign up, or contact us
- Automatically — through telephony metadata (caller ID), website analytics, and call recording
- From our Customers — when they share information about their callers as part of using our service
We don't buy lists or scrape data.
5. Why we collect and use personal information
We use personal information to:
- Operate the service — so Maya can take a call, capture the job, and notify our Customer
- Communicate with our Customers — sending them SMS notifications when a job lands, plus weekly summaries
- Communicate with callers — sending booking confirmations, reschedule reminders, or follow-ups when our Customer requests it
- Improve the service — analysing transcripts to refine Maya's responses (we do this in aggregate; we don't review individual calls without a specific reason)
- Bill and account for the service — processing subscription payments
- Comply with the law — including any lawful request from a regulator or court
We do not use personal information for marketing without consent, sell it, or share it for advertising targeting beyond what you explicitly opt into.
6. Who we share personal information with
We use the following service providers ("subprocessors") to operate CallCover. Each only receives the information they need to do their job:
| Subprocessor | Purpose | Country |
|---|---|---|
| Vapi | Voice AI orchestration (the system that powers Maya) | United States |
| Twilio | Telephony infrastructure (handling phone calls) | United States / Australia (regional routing) |
| Deepgram | Speech-to-text transcription | United States |
| OpenAI | Language model that generates Maya's responses | United States |
| ElevenLabs | Voice synthesis (Maya's voice) | United States |
| Cartesia | Voice synthesis fallback | United States |
| Google (Workspace, Calendar, Sheets) | Booking calendars and operational records | Global / United States |
| MobileMessage | SMS delivery to Australian numbers | Australia |
| Vercel | Hosting our website | United States |
| n8n Cloud | Workflow automation | Germany |
We may also share personal information:
- With your consent
- With our Customer, when the information was collected during a call to that Customer
- To comply with legal obligations (e.g., a court order)
- To protect our rights or the safety of others
- In a business sale or merger — though we'd notify affected parties first
7. International transfers
Some of our subprocessors are located outside Australia. When we send personal information overseas, we take reasonable steps to ensure the recipient handles the information consistently with the APPs. By using our service, you consent to this overseas disclosure.
8. How we secure personal information
We take security seriously. Specifically:
- All data in transit is encrypted (TLS 1.2+)
- All data at rest with our subprocessors is encrypted using industry-standard methods
- Access to personal information is restricted to people who need it for their work
- We use strong authentication (multi-factor where supported) on all admin systems
- We monitor for unusual activity and respond to issues quickly
No system is perfectly secure. If we ever detect a data breach that's likely to cause serious harm, we'll notify affected people and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.
9. How long we keep personal information
| Type of data | Retention |
|---|---|
| Call audio recordings | 90 days after the call, then permanently deleted |
| Call transcripts and structured data (job details, lead records) | Indefinitely while the Customer's account is active. Deleted within 30 days of account closure or on request. |
| Customer account and billing records | 7 years after account closure (Australian tax law requirement) |
| Website analytics | 26 months (Google Analytics default) |
If you'd like your data deleted earlier, get in touch through our Contact page — we'll honour the request unless we're legally required to keep it.
10. Cookies and tracking
Our website uses cookies and similar technologies to:
- Remember your preferences
- Measure how the site is performing (Google Analytics, Meta Pixel when active)
- Track conversions on our advertising (e.g., when you click "Call our AI" from a Facebook ad)
You can disable cookies in your browser settings. Doing so won't break the website but may make some features less effective.
11. Your rights
Under the APPs, you have the right to:
- Access the personal information we hold about you
- Correct information that's inaccurate or out of date
- Request deletion of information we hold (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Make a complaint if you think we've mishandled your information
To exercise any of these rights, get in touch through our Contact page. We'll respond within 30 days.
If you're not satisfied with how we handle your complaint, you can escalate to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or call 1300 363 992.
12. Children's information
CallCover is a B2B service. We don't knowingly collect personal information from anyone under 18. If you believe we've collected information from a child, contact us and we'll delete it.
13. Changes to this policy
We'll update this policy from time to time as our service evolves. The "Last updated" date at the top will reflect the most recent change. For material changes, we'll email account holders directly.
14. Contact us
For privacy questions, requests, or complaints, please use our Contact page.
Operated by: Vyas Mukkati ABN: 72 686 748 054 Postal address: [Your business address — please update]