Effective date: 2 May 2026
This page explains, in plain English, what happens when you call a business that uses CallCover.
You're talking to an AI
If a business uses CallCover, your call may be answered by Maya — an AI receptionist. Maya is not a human. She:
- Answers in the business's name
- Discloses at the start of every call that she's an AI
- Captures the details of your enquiry (name, phone, what you need, urgency, address)
- Texts those details to the business owner so they can call you back
We use AI to answer calls because tradies and small businesses often can't answer the phone in real time — they're on a roof, under a sink, or with another customer. Without Maya, your call would either go to voicemail or ring out.
Calls are recorded
When you speak with Maya:
- The call is recorded as audio
- The conversation is transcribed into text
- Both are stored on the business's behalf
Maya tells you this at the start of the call (it's the law in some Australian states, and it's just good practice everywhere).
Why we record
- So the business owner has a complete record of your enquiry — even if Maya didn't get every detail perfectly
- So we can improve the service over time (we review aggregated data, not your specific call without a reason)
- So there's a clear record if there's a dispute about what was said
What's stored, and for how long
| Data | Retention |
|---|---|
| Audio recording | 90 days, then permanently deleted |
| Text transcript | Kept while the business's account is active. Deleted within 30 days of account closure or on request. |
| Job details (your name, phone, what you need) | Same as transcript |
Who has access
- The business you called — they need your details to call you back
- CallCover staff — only when troubleshooting a specific issue, and only with a clear reason
- Our service providers (the technology partners that power Maya) — only the minimum needed to deliver the service. See our Privacy Policy for the full list.
We don't sell your information, share it with advertisers, or use it for marketing.
Your rights
You can:
- Request a copy of the recording or transcript of your call
- Request deletion of your call data
- Ask not to be recorded — though if you do, the business may not be able to help you, since the recording is how they capture the job
- Make a complaint if you think we've handled your information badly
To exercise any of these rights, get in touch through our Contact page. We'll respond within 30 days.
Not happy with how we've handled it?
You can escalate to the Office of the Australian Information Commissioner (OAIC):
- Web: oaic.gov.au
- Phone: 1300 363 992
More detail
For full information about how we handle personal data, see our Privacy Policy.
For the contractual side of how CallCover operates, see our Terms of Service.
Operated by: Vyas Mukkati ABN: 72 686 748 054 Contact: Contact page